Note: This is a translation for information purposes. In case of any discrepancy or doubt, the Czech version (https://www.snowsuit.eu/reklamacni-rad/) prevails.

COMPLAINTS PROCEDURE

Operator

Roman Dolenský, Company ID (IČO) 16582136, VAT ID (DIČ) CZ6812090384

č.p. 4, 25756 Tisem, Czech Republic

E-mail: info@snowsuit.eu, phone: +420 734 106 503

1. Basic provisions

This complaints procedure applies to goods purchased in the online shop snowsuit.eu. Consumer rights are governed by the Czech Civil Code and other applicable legislation of the Czech Republic.

2. Period of liability for defects

For new goods we provide the statutory period of 24 months from receipt of the goods. A complaint can be made within this period, unless the law provides otherwise.

3. How to make a complaint

Make your complaint by e-mail to info@snowsuit.eu or in writing to Roman Dolenský, č.p. 4, 25756 Tisem, Czech Republic. State your contact details, the order number and a description of the defect; if possible, attach proof of purchase and photographs of the defect.

4. Handling of the complaint

We will issue a confirmation of receipt of the complaint. We will settle the complaint within 30 days at the latest, unless we agree on a longer period. We will inform you of the result by e-mail or in writing.

5. Final provisions

This complaints procedure is effective from 20 September 2026.